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Privacy Policy

MICYL MEDS Privacy Policy

At MICYL MEDS, your privacy and data security are our top priorities. This policy explains how we collect, use, and protect your personal information while ensuring a seamless and secure experience with our services.

Information We Collect

We collect information from you in various ways to enhance your experience, ensure service quality, and maintain legal compliance.

  1. Communication & Interaction Data:

    • When you communicate with us via email or other channels, we collect your email address and related information.

    • We track website usage such as pages visited, time spent, and voluntary submissions (surveys, registrations) to improve content and service.

  2. Personal Information:
    When you register with MICYL MEDS, we may collect:

    • Name – To establish your identity and maintain your account.

    • Email Address – To send transaction updates, order notifications, and for password recovery.

    • Phone Number – For login authentication and customer support.

    • Billing & Shipping Address – To ensure smooth delivery and billing processes.

    • Payment Information – Collected securely for order processing.

  3. Photos and Prescription Files:

    • We collect prescription images or PDFs as required by law.

    • Video files or unrelated documents are not collected.

  4. Cookies & Session Data:

    • Cookies are small pieces of data stored on your device to track session activity.

    • Permanent cookies are not used.

    • You may need to log in again after a period of inactivity to protect your account from unauthorized access.

  5. Data Storage:

    • We store data using trusted third-party vendors and hosting partners.

    • You retain all rights to your data, while MICYL MEDS maintains control over the platform code and databases.

    • Personal data may only be disclosed under legal obligations (subpoenas, investigations) or in case of Terms of Service violations.

How We Use Your Information

We use collected information for both general and specific purposes:

General Purposes:

  • Provision of products and services

  • Billing and payment processing

  • Identification and authentication

  • Service improvement and research

  • Customer support and contact

Specific Purposes:

  • Name: Verify identity and maintain your account.

  • Email: Send order confirmations, updates, and account notifications.

  • Address: Deliver products and manage billing.

  • Phone Number: Support login, contact, and verification.

  • Prescription Files: Process medication orders legally and safely.

Information Sharing & Disclosure

MICYL MEDS values your privacy and does not sell your information. Information may only be shared under the following circumstances:

  • To fulfill your requested products or services (with your consent).

  • To prevent or investigate illegal activities, suspected fraud, or threats to personal safety.

  • To comply with legal obligations, subpoenas, or law enforcement requests.

  • If MICYL MEDS is acquired or merged, your information may be transferred, and you will be notified of any new privacy terms.

Your Rights and Controls

  • You have the right to access, correct, or delete your personal information.

  • You can manage your email preferences to control communications from us.

  • You can request deletion of prescription or other uploaded files by contacting customer support.

Security Measures

  • We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

  • Sensitive information like payment details is encrypted and securely processed.

  • Regular audits and security checks ensure ongoing protection.

Changes to Privacy Policy

MICYL MEDS may update this Privacy Policy periodically. Significant changes will be communicated via:

  • Email to your registered account

  • Prominent notice on our website or app

We encourage you to review this policy regularly to stay informed about how your data is protected.

Contact Us

For questions, concerns, or requests regarding your personal data or this Privacy Policy, reach out to:
Email: support@micylmeds.com
Phone: +91 8178880970

Your privacy matters to us. With MICYL MEDS, your data is safe, secure, and used responsibly.