FAQ's

MICYL MEDS – FAQs & Customer Guide

1. DELIVERY AREAS

We deliver medicines only within India. We aim to ensure timely delivery across all serviced cities.

2. DELIVERY CHARGES

Free delivery for orders above ₹999.
Delivery charges for other orders are nominal and will be displayed during checkout.
Charges may vary for specific locations and will always be informed before confirmation.

3. ORDERING BY EMAIL

Make a list of the medicines you wish to order and upload your prescription.
Email the list to micylmeds.com with your full address and pin code.
We will verify the medicines available for your location and confirm via email or call.
Prescription medicines must be accompanied by a scan or a clear photo of the prescription. Orders cannot be processed without it.

4. SERVICE DAYS & TIME

You can place orders 24×7 via our website or app.
We process and deliver orders 7 days a week.
In case of any delay, our agent will inform you on priority.
Customer support: +91 8178880970 (10 AM – 6 PM).

5. WHAT IF I AM NOT HOME DURING DELIVERY?

Nominate a neighbor or someone you trust to receive your order.
Ensure they have the payment amount if cash on delivery is chosen.

6. IF MY ORDER CANNOT BE SERVICED

We make every effort to fulfill all orders at your convenience.
If we cannot deliver, the cost will be refunded as store credit to your WALLET account.

7. PAYMENT OPTIONS

We accept:

Card payments, Net banking, Bank transfers
Cash on delivery (handed to our service partner)

8. EDITING OR CANCELLING ORDERS

Orders can be edited or cancelled before shipment.
Email micylmeds.com or call +91 8178880970 with your order number before receiving 'order shipped' confirmation.

9. PRESCRIPTIONS

Prescription medicines require a valid prescription from a qualified medical practitioner.
Upload during order placement or email later with your order ID.

10. CUSTOMER CARE

Email: micylmeds.com
Phone: +91 8178880970(10 AM – 06 PM, 6 days a week)

11. BUSINESS DEVELOPMENT & PARTNERSHIPS

Contact micylmeds.com with subject line: 'Business Development' for faster response.

12. QUALITY & AUTHENTICITY

We partner with certified pharmacies and regulated manufacturers.
All medicines are genuine, high-quality, and within expiry dates.

13. ORDER PROCESSING

Step 1: Upload prescription
Step 2: Pharmacist reviews and digitizes prescription
Step 3: Select medicines, quantities, and payment mode
Step 4: Partner pharmacy delivers your order

Note: Order confirmation shows approximate value. Final invoice is generated by the pharmacy. Payment is collected post-invoicing.

14. CHECKING MEDICINE AVAILABILITY

Price and stock may change in real time.
We strive to provide accurate availability, but final confirmation is provided post verification.

15. CONFIRMATION TIMING

Prescription verification and digitization must occur before you confirm the order.

16. GENERIC SUBSTITUTES

Allowed only if the doctor writes the generic name in the prescription.

17. ORDER TRACKING

Track your order via SMS and email updates at each stage.

18. MEDICINE PRICE CHANGES

Prices vary due to geography, batch, distributor, and daily regulation changes.
Our platform ensures transparency so you pay the correct price.

19. ADDITIONAL FAQ – DELIVERY TIME

Most orders are delivered within 24–48 hours in serviced cities.
Remote areas may take longer; you will be notified in advance.

20. ADDITIONAL FAQ – REFUNDS & CREDITS

Refunds are processed within 7 business days.
Credits added to your Wallet account can be used for future purchases.

21. ADDITIONAL FAQ – BULK ORDERS & CORPORATE CLIENTS

For bulk medicine orders, please contact our Business Development team for customized solutions and priority delivery.

22. ADDITIONAL FAQ – MEDICINE STORAGE

Keep medicines in cool, dry places.
Certain medicines require refrigeration—instructions will be provided where necessary.